Who are we?
‘We’, ‘us’ and ‘our’ refer to Lockyer Valley Finance Brokers (ACN 669 338 470), Credit
Representative Number 55002 authorised under Beagle Finance Pty Ltd Australian Credit Licence
Number 383640.
Privacy Policy – Our commitment to protect your privacy
At Lockyer Valley Finance Brokers, we understand how important it is to protect your personal
information. This document sets out our privacy policy commitment in respect of the personal
information (including credit-related information) we hold about you and what we do with that
information. We recognise that any personal information we collect about you will only be used for
the purposes we have collected it or as allowed under the law. It is important to us that you are
confident that any personal information we hold about you will be treated in a way which ensures
protection of your personal information. Our commitment in respect of personal information is to
abide by the Australian Privacy Principles (APPs) and Part IIIA of the Privacy Act, the Privacy (Credit
Reporting) Code 2014 and any other relevant law.
Personal information
When we refer to personal information we mean information from which your identity is reasonably
apparent. This information may include information or an opinion about you. The personal
information we hold about you may also include credit-related information.
Credit-related information means:
- Credit information, which includes your identity: the type, terms and maximum amount of credit
provided to you, including when that credit was provided and when it was repaid; repayment history
information; financial hardship information (including information that any repayments are affected
by a financial hardship arrangement); default information (including overdue payments); payment
information; new arrangement information; details of any serious credit infringements; court
proceedings information; personal insolvency information and publicly available information; and; - Credit eligibility information, which is credit reporting information supplied to us by a credit
reporting body, and any information that we derive from it. We use your credit-related information
to assess your eligibility to be provided with any finance. Usually, credit related information is
exchanged between credit and finance providers and credit reporting bodies. The kinds of personal
information we may collect about you include your name, date of birth, address, account details,
occupation, and any other information we made need to identify you.
If you are applying for finance or provide a guarantee we may also collect the number and ages of
your dependants and cohabitants, the length of time at your current address, your employment
details and proof of earnings and expenses. If you apply for any insurance product through us, we
may collect information about what is being insured, the beneficiaries and your health information
including medical and lifestyle information from you or your health professionals. We will only
collect health information from you with your consent.
Why we collect your personal information
We collect personal information for the purposes of assessing your application for finance and
managing that finance, establishing your identity, contacting you, managing our risk and to comply
with our legal obligations. We may also collect your personal information for the purposes of direct
marketing and managing our relationship with you.
How do we collect your personal information?
Where reasonable and practical we will collect your personal information directly from you. We may
also collect your personal information from credit reporting bodies, mortgage and finance brokers,
employers and other people such as accountants and lawyers.
Do we disclose your personal information?
We may disclose your personal information:
- to prospective funders or other intermediaries in relation to your finance requirements
- to other organisations that are involved in managing or administering your finance such as third-
party suppliers, printing and postal services, call centres, lenders mortgage insurers, trade insurers
and credit reporting bodies - to associated businesses that may want to market products to you
- to companies that provide information and infrastructure systems to us
- to our agents, contractors, external service providers to outsource certain functions, for example,
statement production, debt recovery and information technology support - to any person or entity who represents you, including finance brokers, lawyers, mortgage brokers,
guardians, persons holding power of attorney and accountants - to any person or entity, where you have provided us consent
- other guarantors or borrowers (if more than one) or prospective borrowers including in relation to
any credit you guarantee or propose to guarantee - where we are authorised to do so by law, such as under the Anti-Money Laundering and Counter
Terrorism Financing Act 2006 (Cth), government and law enforcement agencies or regulators - to investors, agents or advisers, trustees, rating agencies or any entity that has an interest in your
finance or our business - to your employer, former employer, referees or identity verification services.
Prior to disclosing any of your personal information to another person or organisation, we will take
all reasonable steps to satisfy ourselves that: - the person or organisation has a commitment to protecting your personal information at least
equal to our commitment, or - you have consented to us making the disclosure.
We may use cloud storage to store the personal information we hold about you. The cloud storage and
the IT servers may be located outside Australia.
We may disclose your personal information to overseas entities that provide support functions to us.
You may obtain more information about these entities by contacting us.
Direct marketing
From time to time we may use your personal information to provide you with current information
about finance, offers you may find of interest, changes to our organisation, or new products or
services being offered by us or any company with whom we are associated.
If you do not wish to receive marketing information, you may at any time decline to receive such
information by telephoning us on 0432 593 822 or by writing to us at
info@lockyervalleyfinancebrokers.com.au. If the direct marketing is by email you may also use the
unsubscribe function. We will not charge you for giving effect to your request and will take all
reasonable steps to meet your request at the earliest possible opportunity.
Updating your personal information
It is important to us that the personal information we hold about you is accurate and up to date.
During the course of our relationship with you we may ask you to inform us if any of your personal
information has changed.
If you wish to make any changes to your personal information, you may contact us. We will
generally rely on you to ensure the information we hold about you is accurate or complete.
Access and correction to your personal and credit information
How we treat your Personal Information
We will provide you with access to the personal and credit-related information we hold about you.
You may request access to any of the personal information we hold about you at any time. We may
charge a fee for our costs of retrieving and supplying the information to you. Depending on the type
of request that you make we may respond to your request immediately, otherwise we will usually
respond within seven days of receiving your request. We may need to contact other entities to
properly investigate your request.
There may be situations where we are not required to provide you with access to your personal or
credit-related information, for example, if the information relates to existing or anticipated legal
proceedings, if your request is vexatious or if the information is commercially sensitive. An
explanation will be provided to you if we deny you access to the personal or credit-related
information we hold about you.
How we treat incorrect information
If any of the personal or credit-related information we hold about you is incorrect, inaccurate or out
of date you may request that we correct the information by telephoning us on 0432 593 822 or
email info@lockyervalleyfinancebrokers.com.au.
If appropriate we will correct the personal information at the time of the request. Otherwise, we will
provide an initial response to you within seven days of receiving your request. Where reasonable,
and after our investigation, we will provide you with details about whether we have corrected the
personal or credit-related information within 30 days. We may need to consult with other finance
providers or credit reporting bodies or entities as part of our investigation. If we refuse to correct
personal or credit-related information we will provide you with our reasons for not correcting the
information.
Using government identifiers
If we collect government identifiers, such as your tax file number, we do not use or disclose this
information other than required by law. We will never use a government identifier in order to identify
you.
Business without identifying you
In most circumstances it will be necessary for us to identify you in order to successfully do business
with you. However, where it is lawful and practicable to do so, we will offer you the opportunity of
doing business with us without providing us with personal information, for example, if you make
general inquiries about interest rates or current promotional offers.
Sensitive information
We will only collect sensitive information about you with your consent. Sensitive information is
personal information that includes information relating to your racial or ethnic origin, political
persuasion, memberships in trade or professional associations or trade unions, sexual preferences,
criminal record, or health.
How safe and secure is your personal information that we hold?
We will take a range of measures and reasonable steps to protect your personal information. Your
personal information will always be stored in a secure environment. We may store your personal
information in paper and electronic form. We will also take reasonable steps to protect any personal
information from misuse, loss and unauthorised access, modification or disclosure.
Privacy Policy – Complaints
If you are dissatisfied with how we have dealt with your personal information, or you have a
complaint about our compliance with the Privacy Act, you may contact our complaints officer on
0432 593 822 or email info@lockyervalleyfinancebrokers.com.au
We will acknowledge your complaint within seven days and aim to resolve the complaint as quickly
as possible. We will provide you with a decision on your complaint within 30 days.
If an issue has not been resolved to your satisfaction, you may make a complaint to our External
Dispute Resolution Scheme, AFCA which can be contacted on 1800 931 678.
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678
In writing to: AFCA , GPO Box 3, Melbourne VIC 3001
Further information regarding our Privacy Policy
You may request further information about the way we manage your personal or credit-related
information by contacting us.
Change in our privacy policy
We are constantly reviewing all of our policies and attempt to keep up to date with market
expectations. Technology is constantly changing, as is the law and market practice.
As a consequence, we may change this policy from time to time or as the need arises.
We will post
any changes to this policy on our website. You may request this policy in an alternative form.
This privacy and credit reporting policy came into existence on 21/07/2023.
Please ensure you keep updated with Lockyer Valley Finance Brokers by liking and following us in Social Media via: https://www.facebook.com/lockyervalleyfinancebrokers